My Knowledge Nook Customer Policy

1. Any student dissatisfied with the quality of instruction after the first session is entitled to a repeat of the first session (with a new tutor, if requested) at no extra charge.

2. Students are responsible for canceling scheduled tutoring sessions at least 48 hours in advance of the scheduled tutoring time. If a student does not cancel a scheduled session at least 48 hours in advance, he or she will forfeit that tutoring session at the discretion of their tutor and this may result in being charged in full for that session.

3. Students are responsible for coordinating the schedule of all tutoring sessions with their tutor. There will be no refunds given on any unused tutoring sessions.

4. No refunds will be issued for any virtual tutor session that is missed or canceled. Payments will be applied to future sessions.

5. In the event that My Knowledge Nook (administration) cancels a session due to technical issues, all payments for this session will be applied to a future session.